Hi, I am Laura
Experience Strategy leader leveraging Service and UX design approaches to connect user insights to business outcomes across complex systems.
Most recently focused on digital, service, and operational experiences within healthcare.
Transforming the Pharmacy Member Experience
Improving the Digital Experience for Foster Children and Families
Improving the Prior Authorization Experience in Insurance
Understanding Value-Based Care
Reducing Friction in the Pharmacy Experience
Building Human-Centered Capability at Scale
Care Clinic : Reimagine primary care for elderly patients
